Driving Superior Experiences for 230 Million Customers
A leading multinational computer software company wanted to understand its customerâ€™s journey and use that knowledge to increase sales, improve retention, and deliver superior experiences to more than 230 million unique buyers spread across 24 different business areas.
However, the enormous amount of data collected from multiple sources posed several analytical challenges for the software giant making it almost impossible to generate insights and thereby not being able to achieve a holistic view of their customersâ€™ experience. Deriving a single source of truth from over 1000 analysts on 20 different customer metrics was yet another challenge.
With Kyvosâ€™ Smart OLAPâ„˘ Technology they were able to achieve self-service, interactive, and instant BI on Big Data by building a single consumable data layer for a 360-degree customer journey analytics.
Download this case study to learn how Kyvos helped them to:
- Achieve instant responses to queries on massive amounts of data
- Enable employees to gain quick insights into customer behavior data
- Create a reliable, single source of truth for enhanced customer 360 analysis