Leading Software Company Combines Interactions Across Channels to Deliver Superior Experiences to its 230 Million Customers
A leading multinational computer software company wanted to understand its customerâ€™s journey and use that knowledge to increase sales, improve retention, and deliver superior experiences.
With more than 24 different business areas and 230 million unique buyers, the software company was facing several challenges in analyzing the enormous amount of data that was being generated, making it impossible to get a holistic view of the customerâ€™s experience.
This case study highlights how they used Kyvos to achieve self-service, interactive, instant BI on Big Data by building a single consumable data layer for customer 360 analysis.
Download this case study to learn how Kyvos helped them to:
- Achieve instant responses to queries on massive amounts of data
- Enable employees to gain quick insights into customer behavior data
- Create a reliable, single source of truth for enhanced customer 360 analysis