Driving Superior Experiences for 230 Million Customers

A leading multinational computer software company wanted to understand its customer’s journey and use that knowledge to increase sales, improve retention and deliver superior experiences to more than 230 million unique buyers spread across 24 different business areas.

However, the enormous amount of data collected from multiple sources posed several analytical challenges for the software giant, making it almost impossible to generate insights. They were, thereby, not able to achieve a holistic view of their customers’ experience. Deriving a single source of truth from over 1000 analysts on 20 different customer-related metrics was yet another challenge.

With Kyvos’ AI-powered smart aggregation technology, they could achieve self-service, interactive and instant analytics on all their data. Kyvos helped them build a semantic performance layer for 360-degree customer journey analytics.

Download this case study to learn how Kyvos helped them:

• Achieve instant responses to queries on the full extent of their data
• Enable employees to gain quick insights into customer behavior data
• Create a reliable, single source of truth for enhanced customer 360 analysis