Customer Journey Analytics

Getting a unified view of a customer’s journey and consolidating this data across thousands of customers can answer several key business questions. For this, you need a BI environment that can handle large volumes of customer journey data and provide quick insights. Kyvos helps you create a 360-degree view of your customers by enabling self-service, instant analytics on trillions of customer interactions across multiple touchpoints. You can visualize the buying journey and loyalty of your customers and use the insights to deliver superior experiences and achieve your business goals.

Representation of customer interactions analysis across multiple touchpoints like reviews, comments etc

Instant Analytics on Trillions of Rows of Customer Data can Transform Your Business in Multiple ways

Customize Individual Experiences

Personalize each experience and increase customer loyalty by delivering value to each customer.

Improve Upsell and Cross-Sell

Make relevant offers to the right customers at the right time across paid search, programmatic buys, and social platforms.

Increase Service Efficiency

Be responsive to customer issues and inquiries and enhance their service experience.

Enhance Outreach Strategies

Segment and target customers with precision across channels and build richer customer profiles for better conversions.

Delivering Customer Journey Analytics: Interactive BI at massive scale at Adobe

Ebook: Customer Journey Analytics

End-to-end customer journey analysis is one of the most reliable techniques for understanding the customer’s experience with a product or a company. In this eBook, we will discuss its impact on modern businesses, the challenges faced by organizations in analysis, and how Kyvos can help overcome those challenges by accelerating BI on massive data on the cloud and on-premise data lakes.