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Enabling Faster Customer Journey Analytics at Adobe

Catering to the needs of 230 million customers across the world, the leading software giant, Adobe was faced with the challenge of building a big data infrastructure. With data volumes increasing rapidly, accumulating from multiple sources, Adobe struggled to achieve consistent, accurate and instant answers for their executive teams and for users across the business.

Their existing data infrastructure and BI tools were not able to deal with the scale and granularity of the massive volume of data, and hence failed to perform efficiently. This resulted in slower query processing and the response times exceeded minutes to hours.

Kyvos helped Adobe to take their BI game to the next level. With Kyvos they were able to achieve insights in seconds on all their customers. They were also able to deliver self-service, interactive access to hundreds of Tableau users, across the company.

In this video, watch leaders from Adobe and Kyvos Insights, a key partner, describe Adobe’s big data journey and the steps it took to deliver on these goals.

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